Privacy Policy
Thank you for visiting our store. This Privacy Policy describes how Thinking MU APAC ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website, Nexusnsook.com.
We take your data security and compliance with data protection regulations very seriously. Under the EU General Data Protection Regulation (GDPR), we are obligated to inform you in an accurate, transparent, and understandable manner about how we process your personal data.
1. What Personal Information We Collect
The information we collect enables us to provide you with products and enhance your shopping experience. The information we collect includes:
Information you provide directly:
Basic contact information: Such as name, shipping address, billing address, email address, and phone number.
Order information: This includes the products you purchase (such as artificial turf animals), payment information (processed directly by our payment processor; we do not store full credit card information), and order history.
Account information: This includes your username and password if you create an account.
Communication information: Information you provide when communicating with us through the contact form, email, or through customer service.
Information We Collect Through Automated Technologies:
Usage Data: When you visit our website, we automatically collect certain information through cookies and similar technologies. This may include your IP address, browser type, operating system, referring URL, device information, and details of your interactions with the website (e.g., products viewed, items added to your shopping cart).
Information We Obtain from Third Parties:
We may receive information from our service providers (such as Shopify and our payment processors) to ensure we can process your orders and payments.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
Order Fulfillment and Contracts: To process your payments, arrange shipping, provide order confirmations and delivery updates, and manage returns or exchanges.
Customer Communications: To contact us regarding your orders, accounts, inquiries, and to send you important service-related information.
Improving Our Services: To analyze your use of the website to optimize our website, product offerings, and user experience (based on our legitimate interests).
Marketing and Advertising (based on your consent): If you opt-in, we will send you information about new products, promotions, and news. You can unsubscribe from these communications at any time.
Security and Fraud Prevention: To detect and prevent fraudulent activity and abuse of our services, to protect your safety and the security of our business (based on our legitimate interests and to comply with legal obligations).
3. How We Share Your Personal Information
We only share your personal information in the following circumstances and never sell it:
Service Providers: We share information with third parties who provide services on our behalf, such as Shopify (our e-commerce platform), payment processors (such as PayPal and Stripe), shipping and logistics companies, IT and cloud service providers, and marketing tools. These providers may only access and process your data based on our instructions.
Business Transactions: Your information may be transferred in connection with a merger, acquisition, or asset sale.
Legal Obligations: To comply with applicable laws, regulations, legal process, or enforceable governmental requests (such as in response to a subpoena or search warrant).
International Transfers: Because our service providers are global, your information may be processed outside of your country. If data is transferred to countries where the European Commission has not issued an adequacy decision (such as the United States), we will ensure appropriate safeguards are in place, such as using Standard Contractual Clauses (SCCs) approved by the European Commission or ensuring that suppliers are certified under, for example, the EU-US Data Privacy Framework.
4. Cookies and Similar Tracking Technologies
Our website uses cookies (small text files) to enhance your user experience, analyze website traffic, and for advertising purposes.
Cookie Types:
Necessary Cookies: Required for basic website functionality (such as shopping carts and checkout).
Analytical/Performance Cookies: Help us understand how you interact with the website so we can improve it.
Marketing Cookies: Used to track your interests across different websites to display relevant advertising.
Consent Management: With the exception of Necessary Cookies, we only use other types of cookies with your explicit consent. You can manage and withdraw your consent at any time through the Cookie Consent Tool on our website or through your browser settings. Please note that blocking cookies may affect the functiona
lity of the website.
5. Your Data Protection Rights (GDPR Rights)
If you are located in the European Economic Area (EEA), you have the following data protection rights:
Right of Access: You have the right to request access to the personal information we hold about you.
Right of Correction: You have the right to request that any inaccurate or incomplete personal information be rectified.
Right to Erasure (Right to Be Forgotten): Under certain conditions, you have the right to request that we erase your personal information.
Right to Restriction of Processing: Under certain circumstances, you have the right to request that we suspend the processing of your personal information.
Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to processing based on legitimate interests (including profiling) on grounds relating to your particular situation. You always have the right to object to processing of your personal data for direct marketing purposes, without having to provide any reason.
Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the time required by applicable law.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal claims).
7. Children's Privacy
Our website is not directed to children under the age of 16 (or such higher age in your country), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with information, please contact us to have that information deleted.
8. Data Security
We implement reasonable technical and organizational measures (such as encryption and access controls) to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this website by posting the updated Policy and updating the "Last Updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, your personal information, or your data rights, or wish to exercise your rights, please contact us at:
Email: hinb2674@outlook.com
You also have the right to lodge a complaint with a data protection authority in your place of habitual residence, place of work, or place of the alleged infringement.